Return policy

Effective date: June 21, 2026

This refund and return policy explains how refunds, returns, cancellations, exchanges, and replacements are handled across Dangleverse products, including the Danglemat, digital game downloads and access, and preorders for upcoming releases.

1. Thirty-day money-back guarantee

We want you to love your Dangleverse products. If you are not satisfied with a product, contact us within 30 days of delivery or purchase and we will help with a return, exchange, replacement, or refund.

Normal marks from reasonable Danglemat stickhandling use do not automatically disqualify a return requested within 30 days.

2. Physical product returns

To request a return, email support@dangleverse.com within 30 days of delivery with your order number and reason for return. We will provide return authorization and instructions.

Please include original packaging, accessories, and materials when practical. Dangleverse may deny or reduce a refund for misuse, intentional damage, missing major components, unauthorized modifications, or returns requested outside the 30-day window.

Customers are responsible for return shipping for ordinary satisfaction returns. Original outbound shipping costs, if any, are non-refundable unless the item was defective, damaged, or we made an error.

3. Damaged, defective, or wrong items

If an item arrives damaged, defective, or incorrect, contact us at support@dangleverse.com. We will cover return shipping and will repair, replace, exchange, or refund the item at no cost.

Please report visible shipping damage within 7 days of receipt so we can help resolve carrier or fulfillment issues quickly.

4. Refund timing

Refunds are issued to the original payment method within 14 days after we receive and inspect the return or confirm refund eligibility.

5. Preorder cancellations

You may cancel a preorder for a full refund any time before shipment. Once the preorder has shipped, the standard return policy applies.

If we make a material change to a preorder product or a shipping delay exceeds 60 days, you may cancel your order for a full refund before shipment.

6. Digital purchases

Digital game downloads and access may be eligible for the 30-day money-back guarantee when that guarantee is advertised with the product. Other digital purchases may be final after delivery or access unless required by law or approved by Dangleverse.

If you are located in the European Union (EU) or European Economic Area (EEA), you may have additional statutory withdrawal rights for digital content as described in our terms of service.

7. Warranty claims

The Danglemat is covered by a one-year limited warranty against defects in materials or workmanship under normal use. The 30-day return window does not shorten that warranty.

If a manufacturing defect is confirmed within the warranty period, Dangleverse Inc. will repair or replace the defective part or product at no cost. If repair or replacement is not feasible, we may provide a refund.

Warranty coverage does not include normal wear and tear, cosmetic marks that do not affect performance, misuse, accidents, modification, improper handling, or unauthorized repair.

8. How to request a return or refund

Email support@dangleverse.com with your order number and reason for return. We will provide return authorization and detailed instructions.

9. Changes to this policy

We reserve the right to update this policy as our product line evolves. Changes are effective when posted.

10. Contact us

If you have any comments, concerns or questions about this refund and return policy, please send an email support@dangleverse.com or send mail to:

Dangleverse Inc.
886 MacArthur Drive
Pittsburgh, PA 15228